EVUA Special Interest Groups...

Information Communications Technology Services

Terms of Reference

Purpose

To exchange information between members and suppliers on new requirements and options for ICT infrastructure services, in particular:

the impact of new service delivery models and new technologies;

the impact of low cost countries and ICT infrastructure;

how to deliver and manage more services with less people;

the business case for moving to Value Added ICT infrastructure services;

application of new governance models and tools;

supplier partnership models and other option for customer-supplier interactions. 

Scope

All global ICT services, including, Multimedia, Applications, Hosting, Off-shoring, Security management and Disaster recovery.

All service elements, including SLAs, Helpdesks and Cost Management.

Objectives

To identify best practices and solutions;

To highlight early innovators and develop new services;

To identify and benchmark TCO;

To promote the development of new ICT services and providers.

Management - see Contacts

Outputs

Annual conference (June)
Annual Members Survey (September 2006, June from 2007)
Handbooks and other publications (TBA)
ICT services definitions (July 2006)
New business models (TBA) 
Service delivery, contract and migration models (TBA) 
Multimedia trials (TBA)
Customer case studies (TBA)
Development forums (TBA)
TCO benchmarking models (TBA)